Terms of Service

These terms are the agreement between you and ZennShop (zennshop.cc) when you use the site to buy or sell game items, game currency, game accounts or piloting services. By creating an account or placing an order you accept them. Please read them carefully.

1. What ZennShop is

ZennShop is a marketplace and a middleman. Sellers list their offers; buyers pay ZennShop; we hold the payment until the buyer receives the order, and only then is the seller paid. This protection is called Zenn Protect.

ZennShop does not own or sell the items in listings. The seller is responsible for what they sell and for delivering it. ZennShop is not connected to, approved by or partnered with any game company. Game names and trademarks belong to their owners.

2. Who can use ZennShop

• You must be at least 18 years old, or have your parent's or guardian's permission to buy. Sellers must be at least 18.
• Give true information and keep it up to date. Confirm your email before buying or selling.
• One person, one account. You are responsible for everything done with your account: keep your password private and never share it.
• You must be allowed to use the site and the games under the laws of the place where you live.

3. Buying

• When you place an order, the stock is held for you and you see the exact amount to pay and how to pay it. You have a limited time to pay (shown on the order page, currently 30 minutes). If time runs out, the order ends and nothing is charged.
• Pay only the exact amount, only to the account or address shown on your order page. Then send the reference number or transaction ID and a screenshot of your receipt on the order page.
• ZennShop checks every payment before the seller is told to deliver. A receipt alone is not proof: the money must have arrived in our account.
• Never pay a seller directly, and never pay or talk outside ZennShop. Payments made outside the site are not protected.

4. Payment methods

• Pesos: GCash, Maya, GoTyme or MariBank, to ZennShop's own accounts shown at checkout.
• Crypto: USDT only, by Binance Pay or on the network you choose at checkout. Send USDT only, on that network only, and send the exact amount shown. Crypto sent as another coin, on another network or to another address can be lost and may not be recoverable.
• Your ZennShop wallet balance can pay all or part of a peso order.

5. Delivery and confirmation

• When the payment is confirmed, the order chat opens and the seller's delivery timer starts (the seller's promised delivery time).
• The seller delivers through the game as agreed in the order chat, then marks the order delivered. Check everything, then confirm that you received it.
• If you neither confirm nor appeal within 72 hours after the order is marked delivered, the order completes by itself.
• If the delivery time ends before the seller marks the order delivered, you may cancel and get a full refund to your wallet at once, or keep waiting and chatting.

6. Fees

• Buyers pay a service fee for ZennShop's protection. It is shown before you pay and included in the total. Payment methods can carry a payment fee, also shown before you pay.
• Sellers may be charged a commission; the amount the seller receives is shown on each order.
• The fees saved with an order are the ones that apply to it. Fee changes apply only to new orders. Current fees are listed on the Fees page.

7. Your ZennShop wallet

• Your wallet holds refunds and, for sellers, sales money. It shows two amounts: available (you can spend or withdraw it) and on hold (sales money waiting for the order to finish and the holding period to end).
• You can withdraw available money to your own GCash, Maya, GoTyme or MariBank account. The minimum is shown in your wallet (currently PHP 100) and one withdrawal can wait at a time. ZennShop sends withdrawals by hand, usually within one business day, and emails you the reference.
• Check your account name and number before you send a request: money sent to the details you gave cannot always be recovered. We may ask you to confirm your identity before paying out.
• The wallet is not a bank account and earns no interest. Balances are in pesos.

8. Selling

• Follow the Seller rules. List only what you own and can deliver, describe it honestly, and deliver within the time you promised.
• Keep the whole deal inside the order chat. Never ask buyers to pay you directly or to contact you elsewhere.
• When the buyer confirms (or the confirmation time passes), the order is complete and your money stays on hold for a holding period, then becomes available: currently 3 days for items and currency, 7 days for piloting and 14 days for accounts. Holding periods protect buyers against chargebacks and recovered accounts and may change for future orders.
• Selling game accounts requires an ID check approved by ZennShop. Your identity details are kept private (see the Privacy Policy). You must be the rightful owner of any account you sell and must not take it back after the sale.
• If a buyer is refunded because of you (late delivery, an appeal decided against you, or an account taken back), the payout for that order is cancelled. Repeated problems can lead to your listings being paused or removed and your account being suspended.

9. Game rules and their risks

• Many games' own rules do not allow selling or buying accounts, items or currency, or letting another person play your account (piloting). The game company can suspend or ban accounts, remove items or currency, or recover an account, at any time and for its own reasons.
• By buying or selling on ZennShop you accept these risks. ZennShop cannot control or reverse what a game company does.
• What ZennShop covers: problems caused by the seller and reported through an appeal before the order is complete, and accounts taken back because of the seller during the holding period. Problems caused by the buyer's own actions after delivery, and actions of the game company that are not caused by the seller, are not covered.

10. Appeals

• Either side can open an appeal on the order page until the buyer confirms. All timers stop until ZennShop decides.
• ZennShop staff read the order chat and the proof both sides add there, may ask questions in the chat, and decide: a full refund to the buyer's wallet, or the order completes and the seller is paid. The decision and its reason are shown to both sides.
• Our decision settles the order on ZennShop. It does not take away any rights you have under the law.

11. Not allowed

• Deals, payments or contact outside ZennShop, or asking for them.
• Fake, edited or reused receipts, paying with money that is not yours, or reversing a payment after delivery.
• Selling stolen, hacked or shared accounts, items obtained by cheating or exploits, or anything you are not allowed to sell.
• Scams, threats, harassment, or sharing someone else's personal information.
• Several accounts to get around limits or a suspension, automated access, or attempts to attack or overload the site.

12. Suspension and closing accounts

• ZennShop may pause listings, hold payouts while an issue is checked, or suspend or close accounts that break these terms or put other users at risk. We tell you why when we can.
• If your account is closed, money that is rightfully yours (after refunds owed to buyers) is paid out to your own account once checks are finished, unless the law requires us to hold it.

13. Our responsibility

• We work to keep the site safe and available, but we cannot promise it will never be interrupted or free of errors.
• ZennShop is not responsible for the actions of game companies, for losses caused by sharing your password, or for payments made outside the site.
• As far as the law allows, ZennShop's responsibility for any order is limited to the amount paid for that order. Nothing in these terms takes away rights you have under Philippine consumer law.

14. Changes

We may update these terms. The date at the top shows the latest version. Important changes are announced on the site or by email before they apply. Orders placed before a change follow the terms that applied when they were placed.

15. Law and contact

These terms are governed by the laws of the Republic of the Philippines. Questions or complaints: use the Contact us page. If we cannot resolve a complaint together, you may bring it to the proper Philippine authorities.